Warranty: the essentials.
- 01
Keep the purchase record and identify the issue
Find the order confirmation, purchase date, product variant and any applicable warranty document supplied with the purchase. Describe the fault, when it began and what troubleshooting you have already tried. Photographs may help explain physical damage, but send them only through the support route requested.
- 02
Warranty and returns answer different questions
A warranty claim concerns the applicable coverage for a fault. A return because you changed your mind follows the purchase’s return terms and any applicable consumer rights. Do not assume that one deadline or process applies to both. Check the terms attached to the actual order.
- 03
Ask before sending a product back
Contact order support for the correct destination and authorization steps. Confirm packaging, tracking and whether any accessories must be included. Keep shipment evidence until the issue is resolved.
- 04
Confirm coverage in writing
Ask the seller to explain the applicable coverage, exclusions, costs and proposed remedy for your case. Your consumer rights apply alongside any warranty. Use the order-support page to find the next step.
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