Contact ONU: the essentials.
What matters, what to check, and where to go from here.
- 01
Choose the route for your question
Use product or app support for setup and account issues, Order Support for purchases, Business Contact for organizational enquiries, and the formal privacy instructions for data-rights requests. Symptoms, diagnoses and treatment decisions belong with an appropriate healthcare professional rather than a general website enquiry.
Get setup help - 02
Make a support enquiry easy to act on
Describe what you were trying to do, what happened instead and when it happened. For an app issue, include the device, operating-system and app version where relevant. For an order, use its reference. A concise reproducible description is more useful than a general request that something is broken.
Get order support - 03
Keep private information in the right channel
Do not put passwords, verification codes, full payment details or identifiable health records into a general contact form. Ask which secure channel should be used if a record is needed. Screenshots should exclude unrelated private content and show only the relevant issue.
Review your privacy choices - 04
What submission does and does not mean
A successful enquiry submission confirms receipt, not resolution, a clinical appointment or a guaranteed response time. Keep any reference displayed. For emergencies, use local emergency services; the contact form is not monitored for emergencies.
Find a quick answer
