Shipping & returns

Shipping

Where we ship

All 27 European Union countries, United States. If your country is not offered at checkout, we cannot deliver there yet.

Processing time

Orders are packed within 1–3 business days after payment is confirmed. We do not ship on weekends or public holidays. During launches and busy periods it can take longer — if so, we tell you.

Delivery estimates

Estimates only: customs, carriers and events outside our control can add time.

Delivery cost

Delivery is calculated and shown at checkout before you pay. Any free-delivery offer is shown on the website or at checkout.

Customs, duties and taxes

Sales tax or VAT that applies is shown at checkout. For deliveries that cross a customs border, import duties or fees set by your country may apply and are not included in the price; ONU cannot speed up customs checks.

Tracking

We email you a tracking link when your order ships, and your private order page shows its progress. Lost the email? Find your order.

Address and delivery problems

Please check your delivery address at checkout. If a parcel comes back to us because the address was incomplete, re-sending it may cost extra. If tracking stops moving or a parcel seems lost, write to support@onuhealth.com and we will look into it with the carrier.

Returns

You have 30 days from the day you receive your order to ask for a return. The Bracelet needs to be in the condition you received it — unused, with its tags and original packaging — together with your order confirmation.

1. Email support@onuhealth.com with your order reference.
2. We reply with a return label and where to send it.
3. Send it back using that label. Parcels sent without asking first cannot be accepted.

Want a different band color? Return the one you have and place a new order — it is the quickest way.

EU cancellation right

If your order is delivered in the European Union, you can cancel it or send it back within 14 days of delivery, for any reason and without explanation. Tell us by email — for example “I am cancelling my order <reference>” to support@onuhealth.com. This right applies alongside the 30-day return policy above and does not limit your other statutory rights.

Refunds

When your return arrives we check it and email you whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few more days to show it. You will also get an email from us when the refund is issued.

Damaged, faulty or wrong item

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email support@onuhealth.com straight away with your order reference and, if you can, a photo. We will put it right. Faults covered by your legal guarantee are explained on the warranty page.