ONU Health
Trust Center

AI transparency

AI-supported wellness insights help you explore information. They do not replace a clinician’s judgment or emergency care.

5 THINGS TO KNOW

AI transparency: the essentials.

  1. 01

    Who provides ONU's AI

    ONU's AI features use language models provided by OpenAI, which is listed as a service provider in our privacy policy. AI replies are produced by software, not by a doctor, and are not medical advice. AI features are optional and use your health data only with your consent.

  2. 02

    Know which part of an answer is inferred

    A recorded laboratory result, a wearable estimate and an AI explanation have different evidential roles. An explanation should identify the information it relies on and where uncertainty remains. A fluent response is not proof that the underlying conclusion is correct.

  3. 03

    Check numbers against their original source

    Names, dates, units, reference ranges and decimal points can be lost during extraction or summarization. Use the original report to resolve differences. If information is missing, an explanation should acknowledge that gap instead of filling it with an assumed result.

  4. 04

    Keep consequential health decisions in care

    AI-supported wellness information is not a substitute for diagnosis, prescribing or urgent assessment. Do not change medication or dismiss symptoms because of an automated summary. Bring useful questions and the source documents to a qualified healthcare professional.

  5. 05

    Read the applicable terms and privacy information

    The AI terms explain the formal conditions for using the service, while the privacy information addresses handling of personal data. Review those documents for your location and the actual service.

    Review your data choices
YOUR NEXT STEP

Learn how ONU handles your information.

Explore the Trust Center
Built around your privacy

Your health is personal.
It stays that way.

How ONU protects your data

Protected in transit and at rest

Health data is encrypted in transit and at rest, from your device to ONU’s systems.

Access with a purpose

Access to identifiable health data is limited to what’s operationally necessary.

Questions about your data?

See our Privacy Policy for how to request access, export or deletion.

A little more clarity. Every day.

Your information.
Your choices.

Read how permissions and data controls work in ONU.

Explore the Trust Center
A clinician washing their hands at a clinic sink.