Prepare your information, check service availability, and understand what happens before and after a consultation.
4 THINGS TO KNOW
How care works: the essentials.
01
Choose a pathway that matches the question
Start with the available messaging, consultation or blood-test-review route. Describe what you want help deciding and whether the concern is new, ongoing or a follow-up. The provider may advise a different format or in-person care when examination or investigation is needed.
02
Confirm the service before sharing records
Check availability in your location, clinician credentials, fees, response or appointment timing, and the secure channel for records. An appointment is booked only when the provider confirms it.
03
Prepare and take part
Bring a symptom timeline, medicine and supplement list, allergies and relevant original reports. State any important change since your last appointment. Ask the clinician to explain unfamiliar terms and the reasoning behind a proposed next step; device estimates should remain clearly identified as estimates.
04
Follow through after the conversation
Save the agreed plan and confirm who arranges tests, reviews results and provides follow-up. Know how to raise a new concern and what circumstances require urgent assessment. A digital conversation is one part of care; it does not remove the need for local services when those are appropriate.
Bring your question, relevant history, and complete records.
02
Connect
Check available care services and eligibility in your region.
03
Discuss
Ask a qualified professional about your individual situation.
04
Follow through
Keep your care plan and follow-up questions organized.
Care availability, clinician licensing, eligibility, and fees must be confirmed in the care service. No appointment or treatment is booked on this website.
Before you continue
Find the right care route.
Open ONU to check whether this service is available for your account and location. Review the clinician, fees, and service terms before proceeding. If care is not available in the app, contact your usual healthcare provider.
