ONU Rewards: the essentials.
- 01
Understand the current offer before participating
Reward availability and conditions may change. Review the offer shown in your account for eligible actions, qualifying dates, limits, expiry and redemption instructions. Eligibility and reward values vary by offer.
- 02
Keep wellbeing separate from earning points
A reward should not encourage you to ignore fatigue, push through concerning symptoms or share information you do not want to share. Choose activities that fit your circumstances. If a target conflicts with professional advice, health and safety take priority over completing an incentive.
- 03
Check redemption and exclusions
Before taking an action for a reward, confirm what counts and how completion is recorded. Review whether a benefit requires a purchase, subscription or third-party account. Keep the applicable offer wording and confirmation so support can review a missing reward against the actual terms.
- 04
Ask about a missing reward
Provide the offer name, date, qualifying action and any non-sensitive confirmation reference through the appropriate support route. Do not submit passwords or private health records as proof in a general enquiry. Ask support to clarify any condition that is not visible before spending time or money.
See how to make the experience yours.
