A clinician can consider relevant information alongside symptoms and history, but a consumer score is not a diagnosis. Explain the source and timing of the reading and bring original results when available. The clinician decides what further assessment is appropriate.
Where should I send blood results or medical records?
Use the designated secure app or care channel specified by the provider. General website enquiry forms are for administrative questions and should not contain identifiable medical reports. A report review needs the complete document, including units, reference intervals and collection date.
Do not wait for a scheduled consultation or message response during a medical emergency. Use local emergency services. For urgent but non-emergency concerns, use an appropriate local service; check the Emergency Information page for US, UK and EU emergency numbers.
Open ONU to check whether this service is available for your account and location. Review the clinician, fees, and service terms before proceeding. If care is not available in the app, contact your usual healthcare provider.
